BEFORE YOUR ORDER ARRIVES
Starter Pack questions
What exactly is included?
The Starter Pack contains one inhaler in your selected colour, four
flavour packs selected by you, twelve flavour cores in total and
the 30-Day Tracker. Any accessories are added only when selected.
What is inside the flavour cores?
Each core contains natural essential oils and plant and fruit
extracts held in a polyester core. No nasties, nothing to charge,
just air and flavour.
How long does each flavour core last?
Most cores last around 3–7 days depending on how frequently you use
them. Frequent users may replace a core sooner.
How strong are the flavours?
The flavour is deliberately subtle, a gentle, easy draw rather than
a strong hit. Menthol flavours feel brighter, while fruit and herbal
options are softer, so most people mix a few to suit the moment.
When do people use it?
With the morning coffee, on the drive home, during a work break,
after dinner or out with friends. Keep it in your pocket, bag, car
or on your desk so it’s there when you want it. QUIT IT is a
consumer product, not a medical device.
When will my order ship?
Orders ship from Melbourne using Australia Post. Most orders are
dispatched within two business days, and tracking is emailed once
the order is on its way.
What is your refund policy?
Returns are accepted within 30 days for unopened and unused items.
For hygiene reasons, items cannot be returned once the original
shipping packaging has been opened, and change-of-mind refunds are
not provided. Our 60-day guarantee sits alongside this: rather than
a refund, it gives you extra flavour cores so you can keep exploring.
Can I change my selections after ordering?
Contact
support@quititaus.com.au
as soon as possible. We’ll try to update the order before it is
packed, but changes cannot be guaranteed after fulfilment begins.
What is the 60-day guarantee?
Finding your flavour can take a little time. If you haven’t found
one you love yet, email us within your first 60 days with the subject
“60-day guarantee” and we’ll send you another 30 days of
flavour cores on us, so you can keep exploring until it feels right.
No returns, no hassle. Terms apply.
Can I buy replacement cores later?
Yes. Replacement flavour packs and build-your-own flavour bundles
are available separately, so you can reorder only the flavours you want.